[SUPPORT] Windows 10 Steam - game not working

I Cannot play the game from steam. I was having issues saving (Error could not save…) no matter how many times I hit save. So I uninstalled the game and reinstalled the game then wont launch past the Big Pharma Logo. I deleted every file on my system and reinstalled and still the game will not launch. I really want to play it as I was having so much fun! Please help asap.

SYSTEM SPECS

Processor AMD Phenom™ II X6 1055T Processor
Manufacturer AMD
Speed 2.8 GHz
Number of Cores 6
CPU ID 178BFBFF00100FA0
Family 10
Model 0A
Stepping 0
Revision
Video Card NVIDIA GeForce GTX 760
Manufacturer NVIDIA
Chipset GeForce GTX 760
Dedicated Memory 2048 MB
Total Memory 4.0 GB
Pixel Shader Version 5.0
Vertex Shader Version 5.0
Hardware T & L Yes
Vendor ID 10DE
Device ID 1187
Plug and Play ID VEN_10DE&DEV_1187&SUBSYS_326519DA&REV_A1
Driver Version 10.18.13.5560
Memory 8.2 GB
Operating System Microsoft Windows 10 (build 10240), 64-bit
Service Pack 0
Size 64 Bit
Edition
Version 10.0.10240
Locale 1009
BIOS BIOS Date: 10/20/10 09:47:36 Ver: 08.00.10
Version American Megatrends Inc. 1604
Manufacturer American Megatrends Inc.
Date 10/20/10
Display Maximum Resolution 1920 x 1080
Sound Device 1 NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Driver Version 1.2.31.0
Sound Device 2 Realtek High Definition Audio
Driver Version 6.0.1.7535
Sound Device 3 NVIDIA High Definition Audio
Driver Version 1.3.34.3
DVD HL-DT-ST DVD-RAM GH10L SATA CdRom Device
CD HL-DT-ST DVD-RAM GH10L SATA CdRom Device
Drive 1
Size 1.4 TB
Free 778.7 GB
Drive 2
Size 237.9 GB
Free 159.9 GB
Drive 3
Size 13.5 GB
Free 13.4 GB
Browsers
Internet Explorer 11.0.10240.16431
Chrome 44.0.2403.157
Firefox
Safari
Software
Java
Flash 18.0.0.232
DirectX 11.0
.NET 3.5.30729.4926
QuickTime
Adobe PDF Reader

Hi David, I’m sorry about the troubles you’ve been having with the game.

Please describe what happens when the game launches. Does it come up with a black or turquoise screen or does it just not launch at all? Can you find your output_log.txt and paste it in here? It should be here:

C:\Program Files (x86)\Steam\SteamApps\common\Big Pharma\Big Pharma_Data\output_log.txt

A quick fix to try is temporarily deleting your save games.

Go to here: C:\Users<username>\Documents\My Games\Big Pharma

… and rename your “Saves” folder to something like “Saves - old”. This will trick the game into thinking your saves are gone. Now try running the game. If it works then let me know and we can work at getting your save game progress back. If it doesn’t work. Send me your output_log.txt.

Tim

I had another report of something similar. I believe the issue is that the game cannot access your save game folder. This checks out with your earlier trouble of not being able to save games.

Let’s try to open up access.

Try 1. Change folder permissions
Navigate to here: C:\Users<username>\Documents\My Games\

Right click on the folder “Big Pharma” and click properties. Click the “Security” tab and then click “Edit”. Select your username and make sure all of the tick boxes are ticked. Then click OK.

Now try running the game from Steam.

Try 2. Run game directly to bypass Steam
If this does not work. Try running the game directly from here:
C:\Program Files (x86)\Steam\SteamApps\common\Big Pharma\Big Pharma.exe

Try 2. Run game directly with admin rights
If this does not work. Try running the game directly with administrator rights: Right-clicking on “Big Pharma.exe” and click “Run as administrator”.

Let me know how you get on,

Tim

Hey Tim,

I had deleted My Games folder, so I added it and then Added Big Pharma and gave it full security permissions AND IT WORKED! YAY!

Odd how the game would not create the folder itself when launching the game, like most games do. I’ll attach an image of where my game was stuck at.

Thanks!