Unfortunately, the code is not on the “My Games” page at Gamersgate - only a link to download 1.46 and a link to a pdf of the manual. Also, it is not given in either of the emails that I have received from them about this purchase.
Gamersgate has not responded so far - although they did bother to delete my support ticket from their website without repsonding. There was also another user’s ticket from the last few days reporting the same issue with not receiving a serial - it was also deleted.
Their support system shows open as well as solved tickets for all users, so its pretty obvious that they just deleted the ones related to GSB serials.
Makes me more than a little suspicious of whats going on with them. They are a legitimate vendor for the game, right?