Steam & Windows 8 display problem

alo357 · July 24, 2013, 5:49pm

when I run my game through steam and through the .exe file in the game folder it doesn’t display anything or make any indication that it’s running but in windows task manager it’s running. It worked fine during the free weekend on steam but since purchasing it hasn’t worked neither have the troubleshooting tips that people have posted on the steam community page. my pc is running windows 8, if that makes any difference.

darkstar076 · July 25, 2013, 12:07am

As i do not use Windows 8, my current ideas are somewhat limited at the moment as we need to find out what is impeding GSB:

Are there any other files in the \My Documents\My Games\GratuitousSpaceBattles\debug\ folder ? -(or windows 8 equivalent)
(weird idea) Even though you are Administrator - do you have permission to write to the GSB locations ? (An example)
(para-annoyed)Have you given GSB permission to access the Internet ?
(third time lucky idea) have you tried getting steam to revalidate the installation
(longshot idea) Is there any antivirus software blocking the game ?

alo357 · July 26, 2013, 2:52pm

I have permission to write to GSB locations and have corrected a spelling mistake in the comms folder near the top. AVG is allowing GSB access to the internet. I haven’t seen a debug folder of any kind but steam says when verifying the games integrity that it can’t find 1 file every time I check the inregrity of GSB and it never verifies the integrity. also could it be my monitor which is a 16 inch 1080p (1600x900 resolution). it almost works on my old monitor which was a 800 by 600 only it came up saying out of range.

darkstar076 · July 26, 2013, 2:56pm

If you think it may be the monitor, then we could try is to get the game to run in windowed mode.

How to do this:
Navigate to \My Documents\My Games\GratuitousSpaceBattles
Open a file called Prefs.ini <-(If this file does not exist, then open notepad and save the file in the aforementioned location)
Edit your file to look like this:

[prefs]
width = 1024
height = 768
windowed = 1
sound_channels = 512

Save and close the file, then run GSB again.
(Basically we are forcing GSB to run at the lowest supported resolution. Which means the 800x600 is too small for GSB)

If your looking for the debug folder, it is located here \My Documents\My Games\GratuitousSpaceBattles\debug

alo357 · July 26, 2013, 9:53pm

still not working. the debug says that it’d deleting textures when loading and initializing everything

darkstar076 · July 26, 2013, 10:41pm

When you have a chance, post what is contained in the debug files here. You can use the [ code ] blocks to reduce the length.

Questions:

do you get any music ?
(It might show that the game is running and there is a problem with the graphics adaptor.)
Speaking of, please ensure that the graphics drivers are up to date and it is direct X compatible.
is there a compatibility mode in windows 8 that you can use ?

alo357 · July 27, 2013, 3:55pm

I have tried all of the compatibility modes. There is no music and it appears as a background opperation

darkstar076 · July 28, 2013, 12:21am

What about graphics:

Are your drivers up to date ?

Also post up the debug files, hopefully the solution is in there

alo357 · July 28, 2013, 1:53pm

all of my drivers are 100% up to date

main debug:

----DEBUG FILE----
Windows XP detected
GSB Debug File. App version Full 1.63
Desktop resolution is 1680 x 1050

draw debug:

Initialising 3D Engine in fullscreen mode
Driver : aticfx32.dll
Description : AMD Radeon HD 7480D
DeviceName : \\.\DISPLAY1
Getting fullscreen refresh rate
Found 84 adapter modes at 1920 x 1080
Found adapter modes at 1920 x 1080 refresh[23]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[67]
Found adapter modes at 1920 x 1080 refresh[72]
Found adapter modes at 1920 x 1080 refresh[75]
Found adapter modes at 1920 x 1080 refresh[23]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[29]
Found adapter modes at 1920 x 1080 refresh[30]
Found adapter modes at 1920 x 1080 refresh[23]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[25]
Found adapter modes at 1920 x 1080 refresh[23]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[56]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[72]
Found adapter modes at 1920 x 1080 refresh[75]
Found adapter modes at 1920 x 1080 refresh[23]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[70]
Found adapter modes at 1920 x 1080 refresh[75]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[23]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[23]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[75]
Found adapter modes at 1920 x 1080 refresh[23]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[75]
Found adapter modes at 1920 x 1080 refresh[23]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[75]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[23]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[25]
Found adapter modes at 1920 x 1080 refresh[29]
Found adapter modes at 1920 x 1080 refresh[30]
Found adapter modes at 1920 x 1080 refresh[23]
Found adapter modes at 1920 x 1080 refresh[24]
Found adapter modes at 1920 x 1080 refresh[50]
Found adapter modes at 1920 x 1080 refresh[59]
Found adapter modes at 1920 x 1080 refresh[60]
Found adapter modes at 1920 x 1080 refresh[25]
Found adapter modes at 1920 x 1080 refresh[29]
Found adapter modes at 1920 x 1080 refresh[30]
Using 75 as refresh rate
Checking For Shader Support
NumSimultaneousRTs:4
hal_caps.PixelShaderVersion >= D3DPS_VERSION(2, 0)
About to Create 3D Device with width: 1920 and height : 1080
Attempting hardware Vertex Processing
Finished initialising 3D Engine
Initialising Render target of 512 X 512 rt_ship
rt_ship
Initialising Render target of 2048 X 2048 rt_offscreen1
rt_offscreen1
Initialising Render target of 2048 X 2048 rt_offscreen2
rt_offscreen2
Initialising Render target of 2048 X 2048 rt_transition
rt_transition
Initialising Render target of 2048 X 2048 rt_distortion
rt_distortion
Initialising Render target of 2048 X 2048 rt_selection
rt_selection
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Federation Tiger Cruiser.dds
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RabbitCruiser.dds
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module_camoflage.dds
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scenario_skirmish.dds
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bg1_icon.jpg
achieve_empty.dds
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federation.jpg
rebels.jpg
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filterbuttons.dds
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changeracebutton.dds
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strip_fill.jpg
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Alliance Alligator Cruiser.dds
Alliance Cobra Frigate.dds
Alliance Hornet Fighter.dds
Alliance Python Cruiser.dds
Alliance Scorpion Fighter.dds
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Alliance Swordfish Frigate.dds
Alliance Wasp Frigate.dds
deployment_range.dds
checkbox.dds
fillbar.dds
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star.dds
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armourglow.dds
Failed to create texture: radiation.dds 
Federation Buffalo Cruiser_damaged.dds
particles.dds
engineglow.dds
engine_colors.dds
Federation Buffalo Cruiser_hulk.dds
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Federation Falcon Fighter_sprite.dds
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Alliance Alligator Cruiser_damaged.dds
allianceengineglow.dds
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plasma.dds
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Alliance Cobra Frigate_hulk.dds
Alliance Hornet Fighter_sprite.dds
alliance_hulks.dds
beam_orange_atlas.dds
Alliance Python Cruiser_damaged.dds
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Alliance Scorpion Fighter_sprite.dds
Alliance Shark Cruiser_damaged.dds
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turret_blast_purple.dds
Alliance Swordfish Frigate_damaged.dds
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turret_blast_yellow.dds
Alliance Wasp Frigate_damaged.dds
Alliance Wasp Frigate_hulk.dds
minimap.dds
battle_buttons.dds
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gui_target.dds
green_score.dds
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missile_flare.dds
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target_overlay_line.dds
range_marker.dds
blastglare.dds
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loadscreen_minotaur.bmp
Federation Eagle Cruiser_damaged.dds
Federation Eagle Cruiser_hulk.dds
ecmshock.dds
loadscreen_puma.bmp
alliance_turret_gun.dds
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alliance_turret_energy5.dds
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Rebel Asgard Frigate.dds
Rebel Midgard Frigate.dds
Rebel Valhalla Cruiser.dds
Rebel Valkyrie Cruiser.dds
alliance_turret_pd1.dds
Alliance Stingray Cruiser.dds
Imperial Imperator Cruiser.dds
Imperial Legion Cruiser.dds
Rebel Atlantis Bomber.dds
Rebel Icarus Fighter.dds
rebel_turret_bull_v1.dds
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Federation Hawk Fighter.dds
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Federation Wolf Frigate.dds
Rebel Achilles Fighter.dds
Rebel Fenrir Cruiser.dds
Rebel Loki Frigate.dds
Deleting texture: rt_ship
Deleting texture: rt_offscreen1
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23/2/2013 - 20::50 - Untranslated HRESULT
23/2/2013 - 20::50 - D3DXCreateEffectFromFile failed
23/2/2013 - 20::55 - D3DERR_INVALIDCALL
23/2/2013 - 20::55 - D3DEngine Restore Failed

it’s just this all the way down. the file is almost 300,000 characters

darkstar076 · July 28, 2013, 10:44pm

Hmm, looking thought the debug file it appears that GSB is still trying to run the game in fullscreen mode using an unsupported resolution.

Could I ask you to try the following again.

Delete the 3 debug files. (Or rename them - I would like the next set of error codes to be only for the next run)
set \My Documents\My Games\GratuitousSpaceBattles\prefs.ini to what was was mentioned earlier
run GSB
Paste the debug messages into your next post. (debug.txt & drawdebug.txt)
(Note use the (Code) (/Code) to compact the output from the debug. It makes it easier to read)

alo357 · July 29, 2013, 2:23pm

----DEBUG FILE---- Windows XP detected GSB Debug File. App version Full 1.63 Desktop resolution is 1920 x 1080

that is the only debug file currently appearing

darkstar076 · July 29, 2013, 3:17pm

Strange, just to make sure I understand correctly.

When you change \My Documents\My Games\GratuitousSpaceBattles\prefs.ini to

[prefs]
width = 1024
height = 768
windowed = 1
sound_channels = 512

Then run GSB it still gives you the black screen and when you exit there is only the debug.txt
No other file like Drawdebug.txt or error.txt ?

Just for clarification, the idea is that once the game is running, you head across to options in the game and select a resolution that better suits your setup like 1600x1200 1600x900 1600x1024.

alo357 · July 29, 2013, 8:54pm

there isn’t a black screen the cursor just chages to show that it’s loading and then nothing appears, it says that it’s running when i go to run it again and task manager says it’s a background process

darkstar076 · July 29, 2013, 9:07pm

Sorry, my mistake (someone else i was helping had the black screen)

Right, and if you leave it alone nothing happens, so you force it to shut down and it generates the debug.txt correct ?
Question: did it also generate a drawdebug.txt file (If so could you please post that one - i would like to see what it is trying to do when generating a windowed version)

The other idea is a complete uninstall / reinstall

alo357 · July 30, 2013, 1:25am

thats okay and the same problem occurs no matter what way i attempt to run GSB as running it from another location and uninstalling it then reinstalling it were the first things that i tried. i’ll get the other debugs when i can tomorrow

darkstar076 · July 30, 2013, 9:01am

No Problem I am still hoping that the answer is in the drawdebug

What about navigating to where the game is installed and running the GSB.exe directly as administrator ?

::Edit::
Never mind, I see that you have already done that.
(Assumes the thinker pose again)

alo357 · July 30, 2013, 6:46pm

the draw debug never reappeared after relaunching it and I have tried launching the game in every way possible but it just keeps coming up as a background process in task manager

darkstar076 · July 30, 2013, 9:46pm

Strange, I wonder if that last drawdebug you posted was from when you were running the demo.

Another random idea:
While reinstall/uninstall will remove the game, it does not remove the \My Documents\My Games\GratuitousSpaceBattles\ directory. Either delete or rename the \GratuitousSpaceBattles\ directory in the off chance that there are some files that the demo placed there that are not compatible with the game. When you run GSB again it will recreate that directory.

While you mentioned AVG will let GSB access the internet, have you tried disabling the anti virus and firewall altogether and try GSB again ? (just to entirely remove the anti virus issue)

alo357 · July 30, 2013, 11:46pm

it wasn’t a demo, steam sometimes allows people to download and play the full game for free for a limited time and once that time is up you can’t play it without buying it.

darkstar076 · July 31, 2013, 12:08am

Ah, sorry - my mistake (again)

Ok, this does not make any sense. Between the solutions we have tried (which are mainly for hardware or system faults) and the fact that you played GSB during the Free Weekend, we can be fairly certain that GSB will work on your current system under Windows 8.

Question is, if the game is the same - what else could have changed between the Free Weekend and now ?

This one has honestly got me stumped.
When you have a chance, if you could still try deleting the \My Documents\My Games\GratuitousSpaceBattles\ directory. Untill someone can give us a better idea, I am now working on the principal of "Once you eliminate the impossible . . "

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Steam & Windows 8 display problem

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