I was made aware of your games through the piracy question articles online and thought that was a worthwhile venture. So I played a Demo of Kudos and I had some time to kill last night so I went ahead and bought it due to the price drop. I figured it would be something to do for the remainder of the night. However I never received a registration code and I am writing this the following morning and still have nothing. This was an impulse buy because I wanted something to do YESTERDAY. Why on earth do I have a wait for an online purchase for a download? I have never had to do that with any other company before and it is rather silly.
If I had chosen to pirate the game, I would have had it much faster and for free. So why would anyone pay? You desperately need to link to a better buying system on your main website because your current one has lost you this customer at least.
You also need a better web host. I have to reload the pages here half the time as nothing ever loads.
That could be because Kudos does not use a registration key, or ask for one. Thats right, No DRM.
I just purchased it and the only thing you need is the download link in the e-mail from BMT Micro Orders.
Then why on earth should that take hours or days? I have yet to get any email, I only got the recipt, which had no link. The page I purchased on stated that it may take up to 5 hours for processing and then I should receive registration information by email.
It isn’t my fault it is worded poorly. My complaint still stands. If I had known I wouldn’t have been able to play it at the time that I bought it, I would not have bothered.
Bah, I just realized it was because I moved my domain email to a different host and they had a spam filter that marked their email and kept it out of my inbox. This was not the fault of the seller you were using. Just delete this whole rant here
The site has been slow because of a severe slashdotting 9too much traffic).
As i type this, a new, dedicated server with much more resources is being configured and the site is moving to it this weekend.
Cheers. (I’ll edit the thread title).